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Privacy Policy for Driver App

Last Updated: 17-07-2024

Simply Deliver, also known as "us", "we", or "our", operates the applications: Simply Driver, Bring Driver, de Zwaluw Driver, Easy Road Driver, HST Driver, Hannon Driver, IWS Driver, Loco Trans-Sped Driver, Sluyter Driver, TM-Driver, Wetron Driver. This privacy policy will inform you about the privacy practices regarding the collection, use, and disclosure of your Personal Information when you use our App.

Collection and Use of Personal Information

Personal Data We Collect:

  • Location Data: To make sure the fundamental features of this commercial driver application can work properly, the location data has to be accessed and sent back to our SaaS environment. Through the collection of location data, we assure our customers to be able to track their deliveries and make accurate operational planning to ensure the efficiency of their business. This app collects location data to enable [specific feature] even when the app is closed or not in use. We are collecting this background location so that our customers, logistics companies, can have visibility over their drivers and trucks on our SaaS environment dashboard. This is one of our application's main points: visibility.
  • Photo Gallery Access: Our application requires the driver/user to be able to take and upload pictures of the packages that are delivered. That's why we require gallery access to make sure the users are able to upload their pictures to use the app in an intended way.
  • Log Data: When you access the App through a mobile device, we may collect data such as your mobile device type, unique device ID, IP address, mobile operating system, and browser type.
  • Location Information: With your permission, we collect location data to provide and improve service features. You can manage location settings through your device at any time.
  • Cookies: Our App uses cookies to enhance functionality and user experience. You may reject cookies through your device settings, though this may impact your ability to use the App fully.

Purpose of Data Processing:

  • To provide and enhance our services;
  • To analyze and understand how our services are used;
  • To communicate with you, including sending updates or promotional materials that you have agreed to receive.

Data Sharing and Disclosure

Third Parties:

We may employ third-party companies and individuals to facilitate our services (e.g., service providers, maintenance, analysis, audit, marketing, and development). These third parties have limited access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Legal Requirements:

We may disclose your Personal Information where required by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.

Data Security

The security of your Personal Information is crucial to us, but remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information may be transferred to — and maintained on — computers located outside of your jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your Data Protection Rights

You have the right to access, update, or delete the information we have on you. You can also withdraw your consent to the processing of your personal data. For any of these requests, please contact us at info@simplydeliver.com.

Requesting Deletion of Your Data

To request deletion of your data you can create a ticket on our service desk, by following the steps mentioned in the Service Desk Guide. Once you request the deletion of your data, we delete your master data, transactional data, and operational data fully. We hard delete your personal data.

Sensitive Data Retention Policy

The location data that is collected from the mobile device is deleted after 3 months of storage. Our contracts with our customers mention this. The data that is collected is shared with our SaaS environment that runs on Oracle Cloud architecture in a hashed and secure way and is stored in an Oracle Database.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. You are advised to review this page frequently for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us via info@simplydeliver.com.

Simply Deliver Service Desk Guide

Your Gateway to Streamlined Support and Incident Management

At Simply Deliver, we are committed to providing exceptional support to ensure the smooth operation of your logistics software. Our Service Desk is your primary point of contact for any issues or queries related to our services.

Service Desk Access: Ticket Creation Methods

To ensure your requests are efficiently logged and managed, Simply Deliver offers two convenient methods to create a support ticket:

  1. Service Desk Portal: Our recommended approach is to use the Simply Deliver Service Desk portal, accessible at simplydeliver.atlassian.net/servicedesk/customer/portals. This platform allows for direct ticket creation and provides a comprehensive view of all your submitted tickets, along with their statuses and updates.
  2. Email Submission: Alternatively, you may email your issue directly to support@simplydeliver.com. Upon receiving your email, our system will automatically generate a ticket and you will receive a confirmation email. Further correspondence will be sent as your ticket progresses, culminating in an email notification detailing the resolution.

Understanding Priorities and Response Times

We classify incidents into three categories, each with its own level of priority and response time:

Priority Description Response & Resolution
High Incidents that halt your operations, such as system outages or critical functionality failures that prevent core operations. We will start to solve the incident. It is the goal to resolve the incident as soon as possible by a minor release or a hotfix.
Medium Incidents that degrade your operations, causing inconvenience and potential delays, such as intermittent issues or non-critical feature malfunctions. We will start with the analysis of the incident. For these fixes, a release will be planned.
Low Incidents with minimal impact, such as cosmetic issues or non-essential feature requests, that do not impact daily operations. We will start with the analysis of the incident. These incidents will be planned within (one of) the agreed releases.

What Happens After You Report an Incident?

Once an incident is reported:

  • Our Service Desk team coordinates the resolution process.
  • You'll receive updates on progress through the Simply Deliver Service Desk portal.
  • We monitor SLA agreements to ensure timely resolution.
  • In case of incidents involving third parties, we will liaise with them on your behalf.

Support Hours

Our Service Desk operates from 9.00 AM to 5.00 PM (CET), during which all service level agreements are active (excluding national holidays). See your SLA for exact operating times.

Need Assistance?

For immediate assistance or if you encounter any difficulties accessing the Service Desk, please contact us at +31 85 018 08 23.

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